Expensive_Average305. sure if you rebuy, you go back to the end and wait another year. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. ago. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Go down and select Devices. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. maybe my fifth Deck will be the one. great. B) just assume that you do not have warranty. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. I am. Received my replacement on 3/29 or 3/30, I forget. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Valve was really quick and after 3h I had my DHL shipping label for return. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. It was transported using UPS and picked up Monday after that, only for it to return yesterday. 1. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. ago. Video/photograph and record everything prior to sending in your deck for any RMA work. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. I have no idea what valve are doing with it at the moment unfortunately. I believe a portion of Steam Decks have faulty Wireless Cards. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. . After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. 8/6 new deck is on. Try letting the steam deck completely drain the battery, it may solve the problem. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Unit arrived at warehouse (Netherlands) on April 4th. I’m documenting this in case you’re curious how long it takes to. Steam Deck > General Discussions > Topic Details. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. We apologize for the inconvenience. My Steam Deck had an issue with the battery not charging past 53%. Notes: Unable to duplicate customer's complaint. Uh oh lmao. " "We're happy to announce that Steam Decks will start shipping in Japan, South. I just posted a thread on this. Go down to Hardware section and select Model/Serial Numbers. No luck. Related. I think the RMA process is terrible. I can still repro the issue : (. Results for "RMA" < 1 2 3. I still have no update and waiting for a new unit to be shipped to me. I still have no update and waiting for a new unit to be shipped to me. • 2 yr. . I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. put it into battery storage mode, then wake with charger like then it arrived. Buy it with a credit card that gives you an extra 1 year warranty. Customers in these regions can reserve the Steam Deck here: steamdeck. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. 3. If you're getting a result, it's very likely that your GPU is faulty. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. The console is at 50-55C, so nowhere near throttling. Yesterday I came home and found the steam deck laying on. 24/03 -> 8AM I sent the Steam Deck through DHL. ) Open the Steam Deck rear casing. Let battery drain below 40%. Sadly, when I got mine, I had a bunch. Using the D-Pad and A to select, navigate to "Setup Utility". " "We're happy to announce that Steam Decks will start shipping in Japan, South. However, wife's Steam Deck refuses to boot. I had to RMA my Steam Deck because the left stick click was faulty. At the time I got the deck, I assumed it was a steam in the material and ignored it. I contacted support, explained what happened and to their credit were very quick to issue an RMA. All trademarks are property of their respective owners in the US and other countries. Either way, don't be surprised if a few days go by before you hear back from the support team. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. October 12th - Product repair complete and ready to ship your items, tracking information provided. redeyemaster 512GB • 1 yr. 1 year warranty US, 2 years in most of the EU. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. Regardless its definitely RMA time. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. These orders will start shipping on December 17th. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. Today I finally received my replacement Deck. One in 1000 neediing an RMA is an acceptable. We are unable to modify the RMA at this time as it has already been processed. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. Deck started to load every scene at ultra low fps. Steam shipped replacement 11/05/2022 Will update on if it's a new. I still have no update and waiting for a new unit to be shipped to me. Go down and select System. So basically, every time you open the Deck, it loses. give or take a year. Discussion. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. Still running fine no issues. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. So I had to contact Steam and set up an RMA. Select your issue to review troubleshooting information and contact Steam Support if necessary. how long have you waited to get your RMA? I. Rumble motors are in controllers like Xbox or playstation. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. Yes you can, warranty is with device not accounts or users. Update 11/28 - Here’s the response from Valve… unbelievable. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. 4. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. The Steam Deck is a handheld, portable gaming console made by Valve. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. On the other hand, the buttons on the Q2 Deck felt mushy. Yes, for the record I have tried rubbing alcohol. All time are EST, and I am located in Michigan. Photo by Vjeran Pavic / The Verge. Photo: Prima Games. Make sure the white LED is on. my Steam Deck stopped charging after connecting it to an USB Hub. All you need to buy is $5 soldering iron. Steam Deck RMA time question. Such as with monitors, it can differ slightly from others of the same model. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. Have the RMA paperwork in the box as the first thing support would look at when opening it. Steam initiated an RMA. The Short version — My Steam Deck (64GB, ordered day one) has started freezing mid game, regardless of the game. And now, I’m so happy to report. or maybe glue a chain that you can link to a backpack or something. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. It's like any other product or store you have ever bought anywhere. 4. Steam Deck RMA process in the UK. So I soon get my third SteamDeck. Just wanted to point out some differences I have noticed between two Steam Decks. For the internal option, you’ll need to purchase an NVMe M. Print the shipping label and place it on the exterior of the box. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. So, I RMAed it and got it repaired. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. ago. They were difficult months indeed. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. Time before freeze is totally random, running from a few minutes to a few hours. Premium anti-glare etched glass. There was also zero communication from Steam about this. Applied updates and all that jazz. I still have no update and waiting for a new unit to be shipped to me. 04. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. I read many threads about people reviewing their unit, and I think something is wrong about mine. Enter bios on power on (power + Vol+) with power supplier disconnected. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. I still have no update and waiting for a new unit to be shipped to me. The Steam Deck should boot into the BIOS menu. - My download speed is perfectly fine. r/SteamDeck. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. 99 ($5. Both left and right trackpad are not working. setibeings • 10 mo. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. It specifies when you can anticipate finalizing your order if you put down a $5 deposit. It's been a total of 10 working days Today, 9th of November - I receive my deck back. My experience with RMA was good too (damage wasn't my fault) . I'm waiting for Steam support reply, although I don't have much faith, honestly. ago. 1280 x 800 HDR OLED display. 4" Diagonal display size. blackbalt89 • 1 yr. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. STEAM DECK RMA nightmare due to dying battery. Turn around time is good, anything from 1 week to 6 months. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. 5/26 - FedEx picks up replacement. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. Received my replacement on 3/29 or 3/30, I forget. Navigate to the Power Menu. Hi guys long story short, I purchased a steam deck new from Stock-X because Steam is seemingly refusing to bring this to Australia especially how they've brought to Asia and excluded Australia, its the only way for me an Australian with a 13 year old account steam account with almost 1,500 games to get a chance to get one and with my poor health it's. They received my steam deck today. Apr 7 (PM): Support Initiate RMA Process. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. Yes, but according to some you need the original transaction number. Would love a easy backup solution as opposed to a start. Mar 31, 2020 149. I still have no update and waiting for a new unit to be shipped to me. 1. They fixing yours or sending you a new one, the first hump of the journey. SPARTAN VI said: Wife and I got our Decks today. New unit was like 2 days faster. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Perhaps it's not refurbished 😅. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Navigate to the Power menu. Budget is $1300Step 1 Prepare your device. Last edited by @R+5; May 27, 2022 @ 11:08am #2. The worst RMA Experience. Steam initiated an RMA. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. wait for your new deck. great. I know burn in takes extreme scenarios. Seems like you either have to accept it or return it. 1. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. We are unable to modify the RMA at this time as it has already been processed. Miffen May 27, 2022 @ 12:09pm. 0. You should only include your PSU if you are returning your device for a charging issue. 30: New steam deck is sent to me (too bad they use GLS again). Record the tracking number from the shipping label and keep it in a safe place. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. Please let us know if you're still having any issues after exploring this. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. shipped to valve rma center in netherlands 08. Reset unit to factory default settings. Steam Deck Steam Gaming. the RMA process is very slow, my deck arrived at Valve’s warehouse. If you have any other questions in the meantime, please let us know. Press Steam button. Leave the deck on this screen until it dies on its own. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. 7. 27/07-Steam deck crashed and refused to show anything other than a black screen. #1. Steam Deck makes this high-pitched noise on any fan speed lev. I had an issue with 512GB Steam Deck where L3 button was not registering. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. Shutdown your deck. Let your Steam Deck sit overnight until it has shut down on its own. Go down to Hardware section and select Model/Serial Numbers. Same, just got my third RMA yesterday and it's still having issue. It felt "weird" immediately when I picked up the device for the first. Unit arrived at warehouse (Netherlands) on April 4th. We'll see. You'll get 2-3x that if you're playing simple games or watching movies. We'll see. 7. (You can leave the one holding the heat sink on in place!) 3. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. So I had to contact Steam and set up an RMA. how long have you waited to get your RMA? I am based in Germany. RMA process with eBay SD. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. Valve also confirmed that it has updated the Steam Deck product page. - Steam Deck arrives at their warehouse in IL on May 20th. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. Amarand Agasi Nov 27, 2022 @ 1:21pm. © 2023 Valve Corporation. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. even though ur deck is 99%, its not 100%. Steam Deck RMA process in the UK. To. • 2 yr. If the LED remains off or is blinking, then the Deck isn't receiving power. Premium anti-glare etched glass. Steam initiated an RMA. They didn't steal it. Also, I bought this Deck (256GB) second-hand. ( Yes, I know, some of you are scared. Unit arrived at warehouse (Netherlands) on April 4th. Mine booted up instantly, no issues. 2. Video here. Gaming How to RMA Your Steam Deck When Something Goes Wrong By Bertel King Published Apr 25, 2023 If your Steam Deck is refusing to work properly, you. 1. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Day 1 of owning a Steam Deck I set it up and installed games. If you'd like to attach a file or screenshot to. (You can leave the one holding the heat sink on in place!) 3. ago. Not sure if these parts are compatible or if there are better options. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. ago. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. Shitty service IMO. Please provide details about your issue. Right now me and Valve we are desperate trying to get the Steam Deck back from them. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. 1. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. This was the answer: Thanks for providing the requested information. Today I finally received my replacement Deck. Steam initiated an RMA. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. . UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. ago. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. Neoony Jun 3, 2022 @ 10:16am. Wi-Fi 6E. Anyone knows when they will ship my bew steam deck if they received mine 9th. Steam Support will provide you with instructions. Steam initiated an RMA. Also, every time you open the Steam Deck, you degrade it. Not at the moment. This is the number of hours on full-fat gaming. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. breakfreepics • 10 mo. 9,031. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. The b button got stuck I'd say 30% of the time after a week of use and the leftside buttons on the back where supereasy to press which happened accidently as a result. Unit arrived at warehouse (Netherlands) on April 4th. Video/photograph and record everything prior to sending in your deck for any RMA work. The warranty process is fairly lengthy. . #2. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. Messages. 5m cable. The unit I have stopped charging. Lastly. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Steam Support, Oliver Nog english is not my first. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. Requested an RMA Thursday 19th, received RMA email Friday 20th. I see many people having trouble with Wifi randomly shutting off oot of the box. So basically, every time you open the Deck, it loses. Check my Steam Deck L1 button repair on youtube. So, for ex. List of troubleshooting. Add a Comment. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. I still have no update and waiting for a new unit to be shipped to me. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. Steam Deck makes this high-pitched noise on any fan speed lev. mcbwg Nov 20, 2022 @ 4:46pm. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. That doesn't seem like good design considering the screen is oled. my Steam Deck stopped charging after connecting it to an USB Hub. Chatting with Steam Support to see if I can RMA one more time. I sent in my steam deck with the same problem for an RMA. Picture of biggest spot. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. List of troubleshooting. 188 comments. Both left and right trackpad are not working. Steam Deck OLED announced (Better battery life, 7. So I notified Steam, who quickly sent me an RMA. This was already concerning as I did not want my new one repaired, rather it should be a new one. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Deck received 8/1 died that evening just downloading games no power at all. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. It's like any other product or store you have ever bought anywhere. Steam initiated an RMA. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. 13 April 2022: Got shipping notification from Steam. I was looking into the same. All trademarks are property of their respective owners in the US and other countries. ) Step 2: Remove the shield screws and then the shield itself. Steam Deck support i. ) remove or loosen all screw holding the motherboard to the chassis. ago. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. Surprisingly Valve let me RMA it from AUS. 04. - Contact Steam Support on May 16th. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. Valve first announced. • 5 mo. I was playing Midnight Suns (for 30 minutes) locked at 40 fps everything wad epic. I contacted valve for tech support they were unable to resolve it and issued an RMA. The console is at 50-55C, so nowhere near throttling. how long have you waited to get your RMA? I. • 2 yr. how long have you waited to get your RMA? I. Software or firmware was upgraded to newest version. 76561198296098152 Aug 28, 2022 @ 1:54pm. However, the joysticks made a. Be sure to communicate with the team via the support page. Go down and select Devices. I can still repro the issue : (. It does seem like they'll be repairing rather than. I already contacted Steam Support so please don't comment telling me to do it. Member. • 10 mo. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). #9.